For orders with an amount exceeding 25 US dollars, we will provide a global free shipping policy, except for remote islands. , The specific conditions for free shipping will be clearly displayed on the promotion page or the shopping cart checkout page.
1. Order Processing Time
Under normal circumstances, we will process the order and ship it within 2 working days after receiving the order. The processing time may be extended due to factors such as the number of orders, product types, and holidays, but we will do our best to ensure that your order is processed as soon as possible.
For customized products, due to the additional production time required, the order processing time will be clearly marked on the product page, and usually, the product will be shipped [customized processing duration] after you place the order.
2. Shipping Methods
We cooperate with several well - known logistics partners and will select an appropriate shipping method according to your receiving address, package weight, size, etc., including but not limited to [USPS、UPS、FedEx、DHL、etc.].
When the product is shipped, you will receive a shipping notification email or SMS containing the tracking number. You can use this tracking number to check the shipping status of the package on the official website or mobile application of the corresponding logistics company.
3. Delivery Range
Currently, we support delivery to [Most countries and regions in the world.The United States, the United Kingdom, Australia, Canada, France, Italy and other countries.]. If your receiving address is not within our regular delivery range, we will prompt you during the ordering process and try to provide possible solutions for you, such as transshipment services or special arrangements (which may incur additional costs).
Some remote areas or special regions (such as islands, mountainous areas, etc.) may experience delivery delays or incur additional costs. In such cases, our customer service team will contact you before shipment to inform you of the relevant situation and seek your opinion.
4. Freight Calculation
The freight is calculated based on the weight, size, destination of the package, and the selected shipping method. When you settle your order, the system will automatically calculate the corresponding freight amount.
We may adjust the freight policy irregularly according to fluctuations in logistics costs, promotional activities, etc. In case of freight adjustment, we will announce it in advance on our website.
For orders with an amount exceeding 25 US dollars, we will provide a global free shipping policy, except for remote islands. , The specific conditions for free shipping will be clearly displayed on the promotion page or the shopping cart checkout page.
5. Shipping Time
The shipping time may vary depending on the shipping origin, destination, logistics method, and unforeseen transportation situations (such as weather, traffic, etc.). Generally, the shipping time to the United Kingdom, Australia, Canada, France, Italy domestic cities is expected to be [such as 6 - 12 working days], and it may take more than [15] working days for remote areas. The international shipping time is usually within [ such as 8 - 15 working days], but some special circumstances may cause the shipping time to be extended.
Please note that the shipping time is an estimated time calculated from the shipment of the package and does not include the order processing time.
6. Package Tracking and Notification
You can track the shipping status of the package in real - time on the official website or mobile application of the logistics company through the tracking number we send. We will also send you notifications at key points during the shipment of the package (such as arriving at the transit center, when the estimated delivery date is approaching, etc.), so that you can keep informed of the package's movement.
If there are abnormal situations such as package loss or delay during the transportation process, we will actively coordinate with the logistics company to handle the situation and inform you of the relevant progress in a timely manner. If the package is lost or damaged due to the reasons of the logistics company, we will assist you in claiming compensation from the logistics company.
7. Receiving and Signing for Packages
When receiving the package, please be sure to carefully check whether the outer packaging of the package is intact. If you find that the outer packaging is damaged, deformed, or has other abnormal conditions, please confirm the situation of the items inside the package with the courier before signing and contact our customer service team in time (Email: [m60672920@gmail.com]).
If you are unable to sign for the package in person, please ensure that the person who receives the package on your behalf also conducts the same inspection. Once signed, it means that you confirm that there are no objections to the content and state of the package. After that, if it is found that there are missing items or damage in the package, it may affect our after - sales service handling.
8. Logistics for Returns and Exchanges
If you need to return or exchange a product, we will provide you with corresponding logistics guidance according to the specific situation. For returns or exchanges due to product quality problems, we may bear the corresponding return or exchange shipping costs (specifically subject to our return and exchange policy).
For the package for return or exchange, please ensure that it is packaged as required by us and attach relevant vouchers for return or exchange (such as order number, reason for return or exchange, etc.). After we receive the return or exchange package and confirm that it is correct, we will process the refund or exchange operation for you according to the return and exchange policy.